These General Terms and Conditions (the "GTCs") govern Your access to and use of the website at https://www.neuro-muse.eu/ (the "Website") and the Services made available through it.
The Website is operated by NEUVIBE LTD, a private limited company registered under the laws of England and Wales, whose registered office is at 1-14 Hickman Avenue, London, E4 9JD, United Kingdom, with Company Registration Number 16038502 (referred to in these GTCs as the "Company", "We", "Us", or "Our").
These GTCs also apply to any individual or legal entity that accesses or uses the Website or Services (referred to as the "Customer", "You", or "Your").
Important — Please Read the Following
These GTCs are to be read together with the Company's Cookies Policy, Privacy Policy, and any other policies published on the Website. Each of those documents is incorporated into and forms part of these GTCs.
By accessing or using the Website or Services, You confirm that You have read these GTCs, that You understand them, and that You agree to be bound by them.
The Company reserves the right to revise these GTCs at any time. If changes are made, You will be notified by email and provided with the updated version, with all amendments clearly marked. You will have 15 calendar days to object. If no objection is received within that period, Your continued use of the Website or Services will be treated as acceptance of the revised GTCs.
References to the singular include the plural and vice versa where the context permits. References to any gender include all genders.
References to the "Company" and the "Customer" include their respective successors and permitted assigns.
Please read these GTCs carefully and in full before accessing or using the Website or Services.
Introduction
These General Terms and Conditions govern Your access to and use of the Website and Services and apply to all Customers who use them.
Subject Matter
These GTCs establish the terms on which the Company makes its account and Services available to Customers and govern the manner in which those Services are delivered.
The Company will apply all commercially reasonable efforts to maintain Customer access to the Website and to enable use of its AI-powered entertainment Services. Those Services allow Customers to generate digital images from prompts they submit, and to access a library of pre-generated images maintained by the Company.
Important Notice
The Services are provided exclusively for entertainment purposes. Any use of the Website or Services for a purpose other than entertainment is strictly prohibited. The Company disclaims all liability for losses, damages, or costs resulting from such unauthorised use. Any use outside the scope of entertainment constitutes a material breach of these GTCs and may result in immediate termination without refund and permanent removal from the platform.
Eligibility
The Company may restrict or withdraw access to the Website and Services from any person or entity falling within any of the following categories:
- Persons or organisations subject to sanctions or trade restrictions imposed by the United Kingdom, the European Union, or the United States.
- Persons or organisations whose access is restricted under UK, EU, or US export control regulations.
- Persons residing in, or entities incorporated or controlled from, jurisdictions that are subject to such sanctions or restrictions.
- Individuals who have not yet reached the age of 18.
- Individuals who lack the legal capacity to enter into binding contracts.
- Individuals who have been convicted of a criminal offence constituting a felony.
- Individuals or entities engaged in conduct that is unlawful under applicable law.
- Persons or entities subject to a court order, injunction, or prohibition issued by a competent authority.
The Company does not conduct eligibility checks before granting access. It is therefore entirely the Customer's own responsibility to confirm that they meet the eligibility requirements set out above.
If an ineligible person or entity accesses the Website or Services, this will be treated as a material breach of these GTCs and may result in immediate termination without refund and permanent exclusion from the platform.
Account Registration Procedure
Access to the Services requires the Customer to hold a registered account with the Company.
To open an account, the Customer must complete the registration form by providing a valid email address and a password that meets the Company's security requirements. A verification code will be sent to the email address provided. Once the account has been verified, it will be activated automatically.
Account Use Rules
By using their account and the Website and Services, the Customer agrees to comply with the following obligations at all times:
Lawful Conduct
The account must be used only for lawful purposes. Activities that are illegal, including criminal conduct, intellectual property infringement, privacy violations, or the creation or dissemination of defamatory or otherwise unlawful material, are not permitted.
No Interference
The Customer must not engage in any activity that disrupts, damages, or impairs the Website or Services, or that causes harm to the Company, other users, third-party providers, or any other parties.
No Sharing of Account Access
The Customer may not permit any third party to access or use their account without the Company's prior written consent.
Keeping Details Current
The Customer is responsible for ensuring that all registration information remains accurate and up to date and must notify the Company promptly of any changes.
Loss of Eligibility
If the Customer ceases to satisfy the eligibility criteria at any point, they must inform the Company immediately and suspend use of the Services until further notice.
Protecting the Company's Reputation
The Customer must not use their account in a manner that could reasonably damage the reputation or standing of the Company.
Third-Party Personal Data
The Customer must not use another person's personal data in connection with the Services without first obtaining that person's explicit written consent.
No Reverse Engineering
The Customer is prohibited from decompiling, disassembling, reverse-engineering, or otherwise attempting to extract the source code of any software or technology forming part of the Website or Services. Any attempt to sublicense or transfer such technology is equally forbidden.
Any breach of the rules set out in this section will constitute a material breach of these GTCs and may lead to immediate termination without refund and permanent exclusion from the platform.
Where the Company has reasonable grounds to suspect such a breach, it may in its discretion either terminate the arrangement with a refund, or suspend the Customer's account and request satisfactory evidence that no breach has taken place. If adequate evidence is not provided within a reasonable time, the Company may terminate these GTCs with a refund.
Services and Their Delivery
The Company makes available an AI-powered platform that may include the following features, among others:
- AI-driven generation of digital images
- AI-assisted refinement and development of prompts
- AI-based image and object editing functionality
The Company reserves the right to amend, withdraw, or discontinue any aspect of the Services at its sole discretion. Where such changes materially deprive the Customer of something they had a reasonable expectation of receiving, an appropriate refund will be considered.
Content made available on the Website is produced using machine learning models selected by the Company. Such content is licensed to the Company by the relevant rights holders and may not be modified or adapted by third parties. All intellectual property rights in such content are retained by the original owner.
The Company grants each Customer a non-exclusive, non-transferable, worldwide licence of unlimited duration to use, reproduce, and — unless otherwise indicated — adapt content generated by that Customer through the Services, subject to the terms of the applicable licence.
The Customer grants the Company a worldwide, royalty-free, irrevocable, perpetual, and non-exclusive licence to use the Customer's content, name, and associated rights (including intellectual property, publicity, and privacy rights) for the Company's internal business operations and promotional activities. The Customer warrants that they hold all rights necessary to grant such a licence.
Customers are expected to submit clear and precise prompts when using the AI-powered features. Given the unpredictable nature of AI-generated outputs, the Company does not accept liability for any difference between the Customer's expectations and the content produced.
The Customer accepts full responsibility for all activity carried out through their account. The Company shall not be liable for any content submitted or transmitted by the Customer or by any third party, including content that is inaccurate, defamatory, in breach of third-party rights, or otherwise objectionable.
The Company will take all commercially reasonable steps to keep the Website operational and available. Nonetheless, the Company does not guarantee continuous or error-free availability, and accepts no liability for interruptions caused by hardware or software failures, unauthorised access, or disruptions attributable to third-party providers. Such events will not constitute a breach of these GTCs.
The Company may suspend access to the Website temporarily for maintenance, technical servicing, or upgrades. Customers will be given advance notice of planned downtime, either by a notice posted on the Website or by email to the address provided during registration.
The Customer consents to the Company collecting, retaining, and disclosing account data, submitted prompts, and generated content where required by law or where the Company reasonably determines it necessary for the following purposes:
- Meeting legal or regulatory obligations
- Enforcing these GTCs
- Addressing third-party intellectual property or other claims
- Participating in legal or regulatory proceedings involving the Customer
The Customer acknowledges that delivery of the Services may involve the transmission of data across networks and may require technical adaptations to suit the requirements of those networks or connected devices.
Pricing and Payment
By using the Website and Services, the Customer agrees that all charges and financial obligations arising under these GTCs will be denominated and settled in Euro (EUR).
The applicable price for each Service will be as shown on the Website at the time of purchase.
PLEASE NOTE: The Company reserves the right to revise the price of any Service at any time and without prior notice. Current pricing will always be reflected on the Website.
Any applicable taxes, duties, commissions, currency conversion costs, or other transaction-related charges are the sole responsibility of the Customer and are not included in the advertised Service price. The price shown on the Website and the total amount charged to the Customer may therefore differ.
Refunds
Where the conditions described in these GTCs apply, or where refunds are otherwise required by applicable law, the Customer may be entitled to a full or partial refund depending on the circumstances.
Transaction fees, duties, commissions, currency conversion costs, and other ancillary charges are non-refundable and remain the Customer's sole responsibility in all circumstances. The Company reserves the right to deduct such amounts from any refund payable.
Intellectual Property Rights
The Website and Services incorporate various materials — including software, written content, graphics, images, and instructional resources — that are either owned by the Company or licensed to it by third parties. These materials are protected by intellectual property legislation across multiple jurisdictions. Unauthorised use may constitute infringement of copyright, trade mark rights, or other applicable legal protections.
The Company holds copyright in the selection, arrangement, and presentation of content on the Website. Access to the Website does not confer any rights in that content. Any reproduction, adaptation, distribution, sublicensing, or commercial use of the content is prohibited without the Company's prior written consent. Removing proprietary notices or copyright markings from any content, or publishing such content elsewhere online, is equally prohibited.
A breach of these provisions will result in the automatic revocation of the Customer's right to access the relevant content, and the Customer will be required to promptly delete all copies in their possession.
All trade marks, trade names, and logos appearing on the Website or within the Services, whether registered or unregistered, belong exclusively to the Company ("Company Trade Marks"). Any third-party marks that appear are the property of their respective owners ("Third-Party Trade Marks"). No licence or permission to use any such marks is granted absent the Company's express written authorisation. Any goodwill generated through use of the Company's Trade Marks shall accrue solely to the Company.
The Website and Services are also protected by trade dress rights and applicable unfair competition laws. No content may be reproduced or imitated without specific written authorisation obtained in advance for each intended use.
Third-Party Material
The Company accepts no liability for third-party content or user-generated material accessible on or through the Website or Services, including any errors, omissions, or losses arising from reliance upon it.
Although the Company does not actively pre-screen third-party content, it reserves the right to review, restrict, remove, or block any content that violates these GTCs or is otherwise considered objectionable, at the discretion of the Company and its authorised representatives.
Customers are solely responsible for assessing and accepting the risks associated with third-party content, including its accuracy, completeness, and suitability for any particular purpose.
Third-Party Providers
As the Company has no control over the services and technical solutions provided by third parties, the Customer agrees to release the Company from liability for losses or damages resulting from disruptions, failures, or interruptions caused by a third-party provider's failure to meet its obligations, to the fullest extent permitted by law.
The Company reserves the right, at its sole discretion, to suspend, modify, or terminate any arrangement with a third-party provider that is found to be in breach of the Company's agreements or policies, or that poses reputational or operational risk to the Company.
Third-Party Content
Because third-party content is not produced by the Company and is not pre-vetted, the Company exercises no control over it. The Customer accordingly releases the Company from all responsibility or liability in connection with such content, including any errors, omissions, or losses arising from its use, to the fullest extent permitted by law.
The Company reserves the right at its discretion to remove, restrict, or disable access to any third-party content that breaches these GTCs, with the Company retaining final authority over such determinations.
Cybersecurity
Both parties are committed to maintaining appropriate cybersecurity standards and agree to take all commercially reasonable steps to protect against data breaches, unauthorised access, data corruption, malware, and other security threats.
The Customer is responsible for keeping their account credentials strictly confidential and for taking appropriate precautions against unauthorised third-party access. The Customer accepts full responsibility for all activity conducted through their account.
If the Customer loses control of their account, they must notify the Company as soon as reasonably practicable. Failure to do so in a timely manner releases the Company from any liability for resulting losses.
Where the Company has reasonable grounds to believe the Customer has lost control of their account, it may suspend the account and request clarification. The account will remain suspended until the matter is resolved to the Company's satisfaction.
If the Customer fails to respond within a reasonable period, the Company may terminate these GTCs without issuing a refund.
Both parties further agree to take all commercially reasonable steps to protect each other's systems from threats including ransomware, phishing, denial-of-service attacks, man-in-the-middle attacks, SQL injection, credential stuffing, and insider threats.
Copyright Complaints
The Company takes intellectual property seriously and expects the same of its Customers. If You believe that content on the Website infringes Your copyright or other intellectual property rights, You may submit a formal complaint using the process set out below.
Filing an Infringement Notice
Please send written notice to support@neuro-muse.eu with the subject line "Takedown Request". Your notice should contain:
- A physical or electronic signature from the rights holder or a duly authorised representative.
- A clear description of the copyrighted work or intellectual property alleged to have been infringed.
- The specific URL or precise location of the infringing content on the platform.
- Your contact details, including full name, postal address, telephone number, and email address.
- A statement confirming Your good-faith belief that the use of the material has not been authorised by the rights holder, their agent, or by law.
- A declaration that the information provided is accurate and that You are either the rights holder or are duly authorised to act on their behalf.
Filing a Counter-Notice
If You believe content was removed or restricted in error, or that You hold a valid right to use it, You may submit a counter-notice containing the following:
- Your physical or electronic signature.
- A description of the material that was removed or restricted and where it previously appeared.
- A statement confirming Your good-faith belief that removal or restriction was the result of a mistake or misidentification.
- Your full name, postal address, telephone number, email address, and a statement consenting to the jurisdiction of the courts of England and Wales and to acceptance of service of process from the original complainant.
On receipt of a valid counter-notice, the Company will notify the original complainant. If no legal proceedings are commenced within 10 to 14 business days, the Company may at its discretion reinstate the content.
Indemnity and Release
You agree to indemnify, defend, and hold harmless the Company, its group companies, and each of their officers, directors, employees, and agents against all claims, losses, liabilities, damages, and associated expenses (including reasonable legal costs) arising from or connected with Your breach of these GTCs, applicable law, or the rights of any third party. This obligation applies to the fullest extent permitted by applicable law.
Warranty Disclaimer
The Website, Services, and all related content are made available on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. This includes, without limitation, any warranties as to satisfactory quality, fitness for purpose, non-infringement, or uninterrupted and error-free operation. All such warranties are excluded to the fullest extent permitted by applicable law.
In particular, the Company makes no guarantee that:
- The Services will meet Your specific needs.
- Access will be continuous, uninterrupted, or free from technical faults.
- Results or outputs will be accurate, reliable, or fit for Your purposes.
- The quality of any content obtained through the Services will correspond to Your expectations.
The Website and Services may from time to time contain errors, inaccuracies, or omissions. The Company accepts no liability for such matters and reserves the right to correct or amend the Website and Services at any time without notice.
The Services are provided for entertainment purposes only and do not constitute or substitute for professional advice of any kind, including legal, medical, financial, or psychological guidance. If You require specialist advice, please seek it from a qualified professional.
The Company does not conduct identity or background checks on users and makes no representations regarding their conduct, identity, or intentions. The Company nonetheless reserves the right to carry out checks using publicly available information at its sole discretion.
You are solely responsible for Your interactions with other users. The Company does not monitor communications between users and accepts no liability for misuse of the Services, including harassment or abusive conduct. Any such behaviour should be reported to the Company without delay.
Limitation of Liability
The Services, Website, and content are provided without warranties of any kind, save where such warranties cannot be excluded by law. All warranties as to satisfactory quality, fitness for purpose, accuracy, and reliability are disclaimed to the maximum extent permitted.
The Company does not warrant that:
- The Services will fulfil Your particular requirements.
- Access will be timely, secure, or uninterrupted.
- Outputs will be accurate or suited to Your purposes.
- Technical faults will be resolved within a specified timeframe.
Use of the Services is entirely at Your own risk. The Company accepts no liability for content errors and reserves the right to modify the Services at any time without notice.
If professional advice of any kind is required — including legal, medical, financial, or psychological — please consult a qualified specialist. The Services are for informational and entertainment purposes only and are not a substitute for professional consultation.
Assignment
Neither the Company nor the Customer may assign, transfer, or otherwise deal with any rights or obligations under these GTCs without the other party's prior written consent, save where required by the nature of the obligation or by applicable law.
Force Majeure
Neither party shall be liable for any failure or delay in performing their obligations under these GTCs to the extent that this is caused by circumstances beyond their reasonable control, including but not limited to natural disasters, government action, legal restrictions, civil unrest, fraud by third parties, acts of war or terrorism, fire, flooding, technical or communications failures, disruption to payment systems, or any other event outside the affected party's reasonable control.
The affected party must notify the other as soon as reasonably practicable after the onset of the force majeure event.
If the event continues for more than 90 business days, the unaffected party may terminate these GTCs by written notice.
The affected party shall be entitled to an extension of time to perform their obligations equal to the duration of the event, up to a maximum of 60 business days.
Evidence of the force majeure event shall be provided by the affected party upon request and within a reasonable timeframe.
Applicable Law and Jurisdiction
By accessing and using the Website and Services, You agree that these GTCs, and any dispute or claim arising out of or in connection with them (whether contractual or non-contractual, including as to their validity, interpretation, breach, or termination), shall be governed by and construed in accordance with the law of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.
Severability
If any provision of these GTCs is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, it shall be amended to the minimum extent necessary to make it valid and enforceable. All remaining provisions shall continue in full force.
Termination
By using the Website and Services, You acknowledge that the Company may terminate its relationship with You without refund in the event of a material breach of these GTCs or any published Company policy. The Company has sole discretion to determine what constitutes a material breach, unless otherwise specified.
Termination takes effect no later than three calendar days after the Customer has received and acknowledged the termination notice delivered by email.
The Company may also terminate the arrangement without refund if it reasonably concludes that the Customer's conduct poses a risk to its reputation. The same three-day notice period applies.
Closure of an account by the Customer constitutes termination of the commercial relationship but does not entitle the Customer to any refund.
Termination by either party does not extinguish any outstanding financial obligations or liability for losses, costs, or expenses incurred prior to termination.
