This Privacy Policy sets out how NEUVIBE LTD, a private limited company incorporated under the laws of England and Wales, with its registered office at 1-14 Hickman Avenue, London, E4 9JD, United Kingdom and Company Registration Number 16038502 (the "Company", "We", "Us", or "Our"), collects, uses, and protects personal data in connection with the Services it provides through its website at https://www.neuro-muse.eu/ (the "Website").
This Policy applies to all individuals and organisations that access or use the Website and Services (the "Customer", "You", or "Your"), regardless of where they are situated. It forms part of the Company's General Terms and Conditions.
If You have any questions, comments, or concerns about this Privacy Policy, please contact Us:
Address: 1-14 Hickman Avenue, London, E4 9JD, United Kingdom
Email: info@neuro-muse.eu
Scope and Definitions
This Privacy Policy sets out Our approach to processing personal data in circumstances where We act as the data controller.
Personal Data
Means any information that relates to an identified or identifiable living individual, whether directly or indirectly. Examples include names, contact details, and financial information.
Data Controller
Means the person or entity that determines the purposes for and means by which personal data is processed. Where You provide information to create an account with Us, We act as the data controller for that information.
This Policy does not apply to situations where Our Customers or third parties process personal data for their own independent purposes. In those situations, the Customer or third party concerned is the data controller, and We act solely as a data processor in accordance with their instructions or applicable law.
This Policy also does not govern the data practices of third-party services linked to from Our Website. We recommend reviewing the privacy policies of any such services before using them.
Your Rights
Under applicable data protection law, You have the following rights in relation to Your personal data:
- The right to be informed about what personal data We hold and how We use it.
- The right to access, correct, or request the deletion of Your personal data.
- The right to receive a copy of Your personal data in a portable, machine-readable format.
- The right to opt out of marketing and promotional communications at any time.
Where available, We provide self-service tools to help You exercise these rights promptly.
Where such tools are not available, We will handle requests manually and endeavour to respond without undue delay. Where additional information is needed, We will contact You by email or by the same channel You used to reach Us.
If We are unable to comply with a request for legal, regulatory, or other legitimate reasons, We will explain why and, where applicable, advise You of Your right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom.
Personal Data We Collect
Data You Provide
We collect personal data directly from You when You register an account, use the Services, or get in touch with Us. This may include Your name, email address, phone number, postal address, and payment details, among other information.
Data Collected Automatically
When You visit the Website, use the Services, or engage with Our emails or advertisements, We automatically gather certain technical and usage data. This may include Your IP address, device identifier, browsing patterns, and other information about Your interactions with the Website.
Data from Third Parties
We may add to the information We hold about You with data obtained from third-party sources, including public registers, social media platforms, and data partners who share information in accordance with applicable law.
Data We Derive
We use data analytics and artificial intelligence to generate insights and inferences about how users engage with Our platform, as part of Our ongoing efforts to develop and refine Our Services.
Notice on Data Collection
In accordance with Our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, We inform You that the following categories of personal data may be collected when You use Our Website and Services:
- Full name
- Date of birth
- Place of birth
- Time of birth
- Sex
- Email address
- Account password
- IP address
- Device information ¹
- Location data ²
- Query history ³
- Billing details ⁴
- Payment method information ⁵
- User interaction data ⁶
This personal data may be collected and used for the following purposes:
- Setting up and managing Your account.
- Delivering a personalised experience through Our Services. ⁷
- Customising the Website to reflect Your preferences.
- Developing, improving, and expanding Our Services and Website. ⁸
- Processing purchases and handling transactions.
- Providing customer support.
- Analysing Website traffic and user engagement.
- Detecting and preventing fraud, abuse, and other unlawful activity.
If We wish to collect personal data for purposes not listed above, We will contact You by email before doing so, explaining what data will be collected and why. You will be given the option to opt out prior to any such collection taking place.
¹ Includes browser type, device category, and operating system — gathered for analytics and to optimise Your experience on the platform.
² Used to tailor Our Services and surface content that is more relevant to Your location.
³ Records of prompts and queries You submit, used to personalise responses and facilitate follow-up interactions.
⁴ Payment processing data collected when You make purchases through the platform.
⁵ Details of Your payment method and associated transaction data, typically held by authorised third-party payment service providers based in the UK and/or the European Economic Area.
⁶ Information about how You interact with the Website, including pages visited, time on the platform, and actions taken — used to improve the quality of Our Services.
⁷ Our AI-powered tools are designed to deliver personalised entertainment content. To do this effectively, the AI system draws on certain personal data to tailor its outputs to each user.
⁸ We collect limited personal data for internal use in order to understand usage trends and adapt Our platform to better serve Our users.
No Sale of Personal Data
We do not sell, rent, lease, or otherwise transfer Your personal data to any third party for money or any other form of value.
Identifiers
Use of Identifiers
We use both optional and mandatory identifiers:
- Optional identifiers help enhance customer support, improve site performance, and support advertising features.
- Mandatory identifiers are required for core functions, including account management, user verification, service continuity, and security.
"Do Not Track" and Preference Signals
Some browsers include a "Do Not Track" signal. As there is no universally agreed technical standard for this feature, We do not adjust Our practices in response to it. We do, however, honour universal opt-out mechanisms such as the Global Privacy Control where required to do so under applicable law.
Data Storage
Personal data is held on Our own systems and with trusted third-party infrastructure providers, including Amazon Web Services. All storage is subject to appropriate contractual protections and security measures.
International Data Transfers
Personal data is ordinarily stored and processed within the United Kingdom. Where We need to transfer data to providers outside the UK, We will ensure that adequate protections are in place, consistent with the requirements of the UK GDPR and any applicable adequacy regulations or transfer mechanisms approved by the Secretary of State or the ICO.
Data Retention
We keep personal data for as long as is necessary for the purposes for which it was collected, including throughout the period You use Our Services and while Your account remains open. Certain data will also be kept for as long as required by applicable law, including anti-money laundering (AML) and counter-terrorist financing (CTF) obligations. We will also retain data as needed to respond to legitimate claims from You or third parties, including in the context of legal proceedings.
Security
We adopt a risk-based approach to data security, including appropriate technical and organisational safeguards and relevant staff training. We require Our service providers and partners to maintain equivalent standards. Where data is transferred outside the United Kingdom, We put in place appropriate contractual arrangements to ensure it remains adequately protected.
Children's Data
We do not knowingly collect personal data from individuals under the age of 18 without verified parental or guardian consent. If You believe We may have inadvertently done so, please contact Us at support@neuro-muse.eu immediately.
Legal Basis for Processing
We process personal data on a range of legal grounds depending on the circumstances. These include Your consent, the performance of a contract with You, compliance with a legal obligation, Our legitimate interests, or other applicable grounds under the UK GDPR and the Data Protection Act 2018. The specific basis for any given processing activity will depend on the Services used, the nature of the data, and Your location. For questions about the legal basis applicable to Your data, please contact Us at support@neuro-muse.eu.
Non-Discrimination
We will not treat You less favourably or subject You to any form of discrimination as a result of Your exercising any of Your rights under applicable data protection law.
No Financial Incentives
We do not provide financial rewards, discounts, or other incentives in exchange for the provision of personal data.
Updates to This Policy
We may revise this Privacy Policy from time to time. Changes will be published on the Website or communicated to You directly. Any revisions will also apply to personal data collected before the update, provided they do not diminish Your existing rights.
Contact
For any questions about this Privacy Policy or the way We handle Your data, please contact Us at support@neuro-muse.eu. You also have the right to raise a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.
We aim to respond to all enquiries within 30 days of receipt.
